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Black Friday FAQ

Have questions about Black Friday? We have answers! 

 

WILL I BE ABLE TO GET THE SALE PRICE IN STORE?

Yes! All Black Friday Weekend promotions will be available in store online! 

 

I AM BUYING AS A GIFT. WHAT IS YOUR RETURN POLICY?

We do understand that items are purchased ahead of time for the holiday and for that reason we are more forgiving on our return/exchange policy. Our holiday sales are considered to start Black Friday and our cut off date for returns/exchanges will be extended to January 31. Items must follow our standard return policy as far as condition, and a receipt is needed for all returns & exchanges.

 

THE 40BLACKFRIDAY CODE IS NOT WORKING ON OHIO STATE STYLES- HELP!

On Thursday 11/28 & Friday 11/29 all Collegiate Licensed Styles will be discounted 20% and no promo code is needed! The 40BLACKFRIDAY promotion excludes all licensed styles and cannot be combined with the 20% off sale. 

 

I LIVE LOCAL TO DUBLIN, OH AND WOULD PREFER TO PICK UP MY ONLINE ORDER.

If you would like to pick up your order in store instead of having it shipped please leave a note in your order. When your order is pulled and processed we will then refund any shipping costs incurred. Typically orders can be picked up within 36 hours, and you will receive a phone call from the store when your order is ready!

 

YOUR FINE PRINT SAYS LOYALTY REWARDS CANNOT BE COMBINED WITH Black Friday OFFERS, BUT WILL I STILL EARN THEM?

Yes! You will still earn loyalty points on any and all orders placed during Black Friday Sales however you will not be able to redeem points! 

 

I PURCHASED AN Ohio State PULLOVER LAST WEEK AND NOW IT'S ON SALE, WILL YOU HONOR THE SALE PRICE? 

Unfortunately, no! Black Friday Weekend promotions cannot be applied to past purchases. 

 

MY TOTAL SAYS $100, BUT I DON'T HAVE THE FREE SHIPPING OPTION.

In order to qualify for free shipping your subtotal must be at least $100 which is after discounts and before tax! 

 

Still have questions? Here's how you can reach us!

Phone: 614-376-0482
Live Customer Service Chat (during open hours available on bottom left corner of our website)
Email: info@bendactive.com

Customer service will be closed on Thanksgiving, and will re-open Friday at 6am. 

 

 

 

 

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