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HOLIDAY FAQ

Have questions about Holiday Sales? We have answers! 

 

 

 I AM BUYING AS A GIFT. WHAT IS YOUR RETURN POLICY?

We do understand that items are purchased ahead of time for the holiday and for that reason we are more forgiving on our return/exchange policy. Our holiday sales are considered to start on BEND Black Friday (11/20) and our cut off date for returns/exchanges will be extended to January 31. Items must follow our standard return policy as far as condition, and a receipt is needed for all returns & exchanges.

 

THE PROMO CODE IS NOT WORKING ON OHIO STATE STYLES- HELP!

The promotion excludes all licensed styles (unless otherwise specified) 

I LIVE LOCAL TO DUBLIN, OH AND WOULD PREFER TO PICK UP MY ONLINE ORDER.

If you would like to pick up your order instead of having it shipped simply place your order online, and check the box for "Order Pick Up." Pick up is available Curbside at our Dublin Warehouse . Using the drop down you must choose a pick up location.  Once your order Is processed a Bend Team Member will contact you to coordinate a pick up time and share pick up location. Typically orders can be picked up within 36 hours! 

 

YOUR FINE PRINT SAYS LOYALTY REWARDS CANNOT BE COMBINED WITH Black Friday OFFERS, BUT WILL I STILL EARN THEM?

Yes! You will still earn loyalty points on any and all orders placed during Black Friday Sales however you will not be able to redeem points! 

 

I MADE A PURCHASE LAST WEEK AND NOW IT'S ON SALE, WILL YOU HONOR THE SALE PRICE? 

Unfortunately, no! Black Friday Weekend promotions cannot be applied to past purchases. 

 

MY TOTAL SAYS $100, BUT I DON'T HAVE THE FREE SHIPPING OPTION.

In order to qualify for free shipping your subtotal must be at least $100 which is after discounts and before tax! 

 

Still have questions? Here's how you can reach us!

Phone: 614-376-0482
Live Customer Service Chat (bottom left corner of our website)
Email: info@bendactive.com

 

 

 

 

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