Returns & FAQs
Returns & Exchanges
We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or can issue you a refund. Exchanges are always free. If returning items, the fee for the return label is taken out of your refund amount (exceptions: you've received an incorrect item, defective item)
You have up to 30 days to return/exchange your items in new, unused condition with the tags still attached. Items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.
Outfit of the Month: If returning, the outfit is considered one item and both items must be returned together. Partial refunds are not permitted!
If items are shipped back without a request or shipment includes items different from that notated on your request we will return the package to you and will not issue a refund until the correct items are returned.
WHEN WILL MY ORDER SHIP?
If your package has been scanned as 'delivered' we ask that you check your mailbox first- most of our packages are small and can fit inside a mailbox! If the item is not in your mailbox, USPS sometimes scans your package at the distribution center too early which updates that tracking to delivered. Most packages show up the next business day or two.
MY PACKAGE TRACKING IS STATING MY ORDER IS DELIVERED, BUT IT IS NOT.
If you do not receive your package within 1-2 business days, please contact us via email at firstname.lastname@example.org and we can start a claim with the Postal Service to help retrieve your package.
I WANT TO PURCHASE AS A CHRISTMAS/HOLIDAY GIFT BUT YOUR POLICY IS ONLY 30 DAYS.
We do understand that items are purchased ahead of time for the holiday and for that reason we are more forgiving on our return/exchange policy. Our holiday sales are considered to start Black Friday and our cut off date for returns/exchanges will be extended to January 31. Items must follow our standard return policy as far as condition. Please note that any items purchased before Black Friday will fall into our 30 day return policy.
I USED A PAYPAL E-CHECK. WHY HASN'T MY ORDER SHIPPED?
All orders that use the payment method of a PayPal E-Check will not be shipped until the e-check clears. This can take 10+ business days, so we ask that you check with PayPal before considering this as a payment method.
I SEE YOU HAVE A LOYALTY PROGRAM, BUT DON'T KNOW HOW TO JOIN!
The Bend Loyalty Program is a free way to earn points for dollars spent! You can find more info on the program HERE.
WHAT ARE YOUR SALE EXCLUSIONS?
All Sales Exclude Collegiate Licensed Apparel & FINAL CLEARANCE ITEMS unless specified otherwise. Sales Cannot be combined or "Stacked" with any other promo code, coupon, discount or offer including Loyalty Rewards. Sales are only valid at Bend store locations and online at www.bendactive.com. Sales cannot be applied to past purchases
We want you to be happy, so if there is any issue with your order please contact us,
at email@example.com or 614-376-0482 with any questions or concerns!